Insights: Governance


Investing in digital: Why strategy and governance matters more than ever

Digitalisation is on everyone’s mind and new technologies are drastically changing the fundamentals for how organisations can reengineer processes and rethink offerings. But companies must not let the digital hype replace strategic thinking and analytical rigor. While digital technologies create many new opportunities, they require strategic governance and an investment screening process to succeed.


Managing a successful service desk through the service management office

The service desk is the interface between the business and IT and is in many cases the only IT representative that an end user ever comes in contact…


The Service Management Office: Driving IT performance in the face of rising complexity

Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.


Using governance, risk and compliance systems to deliver business benefits

Governance, risk and compliance systems are getting more and more attention on management and board level. Companies and organisations are struggling to manage governance, risk and compliance in…


Staying in control over an outsourced delivery

An outsourced delivery of a function, process or portion of work from your business can be a suitable solution for many reasons, such as focusing on the development…


Whose project is it anyway?

Most traditional methodologies hold that a business case is something that a project manager inherits and that its responsibility sits with a sponsor, project executive or even a governance board of some sort. However the project manager can, and should, play a critical role in assessing and critiquing the business case to guard against project failure.


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