IDC states in their predictions for 2015 that:
2015 will be a year of accelerating disruption, based on broadening adoption of the 3rd Platform’s cloud, mobile, social, big data, and Internet of Things technologies
This technological disruption is impacting IT organisations that must develop new capabilities to meet ever-changing business requirements. However, most IT organisations today are not geared towards innovation but are instead set up to deliver predictable and cost-effective lights-on IT operations. 3gamma has defined five essential capabilities that we consider to be the pillars of a modern IT organisation:
- Business insight
The capability to understand, anticipate and participate in the formulation of the strategic business direction. IT organisations have historically been set up to react to clearly articulated business requirements delivered using a waterfall approach. We are now moving into an era where IT needs to be able to anticipate and influence the direction, instead of reacting to external events.
- Innovation insight
The capability to drive, understand and embrace technological innovation—and take it from concept to enterprise class application and solution. It is not only the business context that is continuously evolving—digitalisation also has a major impact on the technology platforms operated by IT and how the components of that platform are configured.
- Market insight
The capability to understand vendors’ competence in new technologies and their capacity to support the business. The ability to understand market dynamics, disruptive commercial models and available capabilities is key for IT organisations.
- Business change management
The capability to drive change based on a clear understanding of the business, the opportunities of new technologies and new delivery models. IT organisations need the capacity to initiate and drive business change—not only react.
- Vendor change management
The capability to manage a complex portfolio of vendors and different delivery models, including their respective lifecycles. IT organisations need the necessary capabilities to continuously act on new market insights, but also to develop capabilities in collaboration with vendors.