Disruptive technologies and turbulent change demand new IT capabilities

Innovation, Operations

Gartner© has identified the top technological trends for 2015 which include computing everywhere, Internet of Things, context-rich systems, and increasingly advanced analytics to work through the huge amounts of data generated inside and outside organisational boundaries.

IDC states in their predictions for 2015 that:

2015 will be a year of accelerating disruption, based on broadening adoption of the 3rd Platform’s cloud, mobile, social, big data, and Internet of Things technologies

This technological disruption is impacting IT organisations that must develop new capabilities to meet ever-changing business requirements.  However, most IT organisations today are not geared towards innovation but are instead set up to deliver predictable and cost-effective lights-on IT operations. 3gamma has defined five essential capabilities that we consider to be the pillars of a modern IT organisation:

  • Business insight
    The capability to understand, anticipate and participate in the formulation of the strategic business direction. IT organisations have historically been set up to react to clearly articulated business requirements delivered using a waterfall approach. We are now moving into an era where IT needs to be able to anticipate and influence the direction, instead of reacting to external events.
  • Innovation insight
    The capability to drive, understand and embrace technological innovation—and take it from concept to enterprise class application and solution. It is not only the business context that is continuously evolving—digitalisation also has a major impact on the technology platforms operated by IT and how the components of that platform are configured.
  • Market insight
    The capability to understand vendors’ competence in new technologies and their capacity to support the business. The ability to understand market dynamics, disruptive commercial models and available capabilities is key for IT organisations.
  • Business change management
    The capability to drive change based on a clear understanding of the business, the opportunities of new technologies and new delivery models. IT organisations need the capacity to initiate and drive business change—not only react.
  • Vendor change management
    The capability to manage a complex portfolio of vendors and different delivery models, including their respective lifecycles. IT organisations need the necessary capabilities to continuously act on new market insights, but also to develop capabilities in collaboration with vendors.

About the authors

Jens Ekberg is a Director and senior IT management consultant in 3gamma. He is specialised in IT strategy, IT architecture and IT transformation. Jens works across industries supporting clients in IT-enabled business change working in the intersection between business and technology. Jens holds dual degrees in engineering and business administration.


Philip Eklund is a senior IT management consultant and head of 3gamma’s strategy and governance capability. He is specialised in strategy development, business and IT transformation and project management. Philip has a track-record of delivering and realising successful change initiatives for 3gamma’s clients across industries.


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