Accelerating technological disruption is impacting IT organisations that must develop new capabilities to meet ever-changing business requirements. 3gamma has defined five essential capabilities that we consider to be the pillars of a modern IT organisation.
Surprisingly few IT departments have a demand-to-deploy process and nobody is responsible for moving the best ideas into deployment in the best possible way. This article explains how an IT department can take ownership of the demand-to-deploy value chain in four steps.
Working within service operation is a 24×7 task – never knowing when an incident will happen and how it will affect your business. One thing you do know is that your businesses will ‘hang-you-high’ if you can’t manage the communication around the incident. It is probably not your fault that an incident occurs and business owners will understand that, but if you don’t give them the right level of communication and take the right action, they will definitely blame you.
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.
, Risk Management
People working for a certain company tend to grow very committed to it. They are prepared to walk the extra mile to boost company success. In IT, it…