Surprisingly few IT departments have a demand-to-deploy process and nobody is responsible for moving the best ideas into deployment in the best possible way. This article explains how an IT department can take ownership of the demand-to-deploy value chain in four steps.
Successful IT organisations focus on the customers’ needs. They create a truly service-oriented organisation that is supported by the right technical pre-requisites, a well-tailored delivery model, and stringent fit-for-purpose delivery methods. Most importantly, it is their communication across teams and with their customers and stakeholders that truly sets them apart.
Working within service operation is a 24×7 task – never knowing when an incident will happen and how it will affect your business. One thing you do know is that your businesses will ‘hang-you-high’ if you can’t manage the communication around the incident. It is probably not your fault that an incident occurs and business owners will understand that, but if you don’t give them the right level of communication and take the right action, they will definitely blame you.
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.
Does your organisation have a multi-sourced IT environment with a high degree of legacy systems and many service outages? The Service re-Introduction is an action driven pre-study that builds trust, creates change acceptance for new initiatives and improves process maturity.