”Consolidating our IT operations into the corporate outsourcing agreement would double the running cost, so why would I?” This quote is from a CIO in the financial sector. The parent company was planning to consolidate their IT across the group, bringing the ‘daughter’ company’s data centre in with the corporate outsourced data centre. However, regardless of how they twisted the business case the numbers just wouldn’t add up. The cost would double and there were no visible positive effects besides the intrinsic value of consolidation.
Successful IT organisations focus on the customers’ needs. They create a truly service-oriented organisation that is supported by the right technical pre-requisites, a well-tailored delivery model, and stringent fit-for-purpose delivery methods. Most importantly, it is their communication across teams and with their customers and stakeholders that truly sets them apart.
, Risk Management
People working for a certain company tend to grow very committed to it. They are prepared to walk the extra mile to boost company success. In IT, it…
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.
Does your organisation have a multi-sourced IT environment with a high degree of legacy systems and many service outages? The Service re-Introduction is an action driven pre-study that builds trust, creates change acceptance for new initiatives and improves process maturity.