”Consolidating our IT operations into the corporate outsourcing agreement would double the running cost, so why would I?” This quote is from a CIO in the financial sector. The parent company was planning to consolidate their IT across the group, bringing the ‘daughter’ company’s data centre in with the corporate outsourced data centre. However, regardless of how they twisted the business case the numbers just wouldn’t add up. The cost would double and there were no visible positive effects besides the intrinsic value of consolidation.
Companies are struggling to become more agile to adapt to ever-changing and evolving customer requirements. Within IT, the solution is often to implement a new way of working based…
Does your organisation have a multi-sourced IT environment with a high degree of legacy systems and many service outages? The Service re-Introduction is an action driven pre-study that builds trust, creates change acceptance for new initiatives and improves process maturity.
The service desk is the interface between the business and IT and is in many cases the only IT representative that an end user ever comes in contact…
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.